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Singapore businesses not using AI either fear it or don't get it

Less than a third of sales teams here use AI, according to a report by Salesforce, a customer relationship management firm

Published Fri, Jun 15, 2018 · 09:50 PM

Artificial Intelligence

Singapore

BUSINESSES in Singapore are not using artificial intelligence (AI) enough and that's only because they fear it or don't get it, The Business Times (BT) has learnt.

Tan Poh Choo, operations director at SAS Singapore, a business analytics services company, said: "While we are seeing a growing level of AI adoption, many businesses tend to have a common misconception that intelligent machines replace human activity. There is still a lack of understanding around how AI operates, and more importantly, how it is used."