A FRIEND of mine from university posted something on LinkedIn last week that caught my eye: a user guide – for her.

I had to read what she said a couple of times before I understood what she meant. This friend, who runs a corporate communications team, had created a guide teaching her staff how to “use” her. It explains how she works, and how to work well with her.

When you think of a user guide as a go-to before using a product or appliance, to make sure you use it well and take good care of it, it makes perfect sense to have one for people, too.