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Sorry is the hardest word in the office

But if you find yourself having to do it, you ought to do it right. And this applies to everyone, top down

Managers or business leaders should not be exempt from making apologies. Some shy away from it as they see it as weakness, or for fear of blowing up the matter. So they bury it in self-righteous language to explain why the decision was made, even if they were wrong.

"I'VE never made a mistake at work in my entire life," declared no one ever. Not to be dismissive, but the only way one can say that is if one doesn't actually do anything.

Of course, not every screw-up is of the same level. It's safe to say that a doctor's blunder during surgery or an...

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