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Hotels are turning to digital assistants to do guests' bidding, but sometimes things get lost in translation

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At the Novotel Ambassador Dongdaemun Seoul Hotel, guests can call on Giga Genie, an AI voice assistant, to turn on the television, adjust the room temperature and play K-pop music.

VOICE recognition is not a new phenomenon. It has been around ever since your mother hollered: "Your father wants to speak with you, NOW!" as you crept home from a school date, way past the curfew hour with a déshabillé gin-soaked "study" companion in tow. It was a very accurate system and ears...

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