"Anybody can become angry - that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and in the right way - that is not within everybody's power and is not easy." - Aristotle.
A: You will have to pay $X for the installation.
B: That was not what your colleague said previously. It was mentioned that installation would not be charged.
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