Challenges in the public sector's digital transformation

DIGITAL transformation and cloud adoption are top-of-mind not just for business organisations but also for government agencies in the region. In the past, government agencies were buried under the "age of bureaucracy" and information was not transparent. The last two decades, we have seen dramatic changes in the public sector. Broad ranging factors including the rise of millennials entering the workforce, the increased demand for mobile working, and the emergence of technology trends including analytics, Big Data and concerns around cybersecurity are all impacting the way governments develop and deliver services.

Open government and e-governance are some of the more popular movements that have played vital roles in engaging with the people using technology, fostering a collaborative, transparent and efficient public sector. In practical terms, this could translate to allowing citizens to fill out and submit government forms via their mobile devices, or secure data-sharing among different government agencies to help streamline processes.

Digital transformation has in some cases offered practical solutions that improve productivity of government workers, such as allowing social workers to access and update reports while on field work.