Employee buy-in is crucial. One needs to harness the tailwinds of motivation and navigate the headwinds of resistance. The role of senior management is to remove the debris around employees so that they can get things done.
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NONE other than Machiavelli said "there is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things".
So here is a familiar story. A company is about to embark on a transformation...